Sales Policies
Find our delivery, warranty, return and refund, payment-on-delivery and installation policies for Knight Cue Sports.
These policies apply to orders delivered within Saudi Arabia. Nothing in these policies limits your mandatory rights under applicable Saudi law.
On this page
1. Delivery Policy
1.1. Delivery Charges
Standard delivery charges are based on the cart’s product subtotal after discounts, excluding delivery and service charges.
Cart Value | Standard Delivery Charge |
Up to SAR 250 | SAR 50 |
Above SAR 250 up to SAR 500 | SAR 100 |
Above SAR 500 up to SAR 1,000 | SAR 150 |
Above SAR 1,000 | Free |
The charges above include applicable VAT.
1.2. Remote Locations and Special Access
Additional charges may apply to remote locations or deliveries requiring special handling, additional labour or lifting equipment.
Any additional charge will be disclosed before order confirmation or separately agreed before the additional service is provided. Free standard delivery does not include these additional services.
1.3. Shipping and Lead Times
Delivery Location | Estimated Delivery Time |
Riyadh — Express Delivery | 3–5 business days |
Other serviceable regions in Saudi Arabia | 5–9 business days |
These estimates apply to available stock following order acceptance and any required payment clearance.
Pre-orders, custom products and special-order items follow the timeframe confirmed before purchase. Remote locations may require additional time.
We will notify you of material delays. Statutory cancellation and refund rights remain available.
1.4. Preparing for Delivery
Please provide an accurate address, contact number and relevant access information.
For large equipment, confirm that doorways, corridors, stairs, lifts and the installation area can accommodate the product. Inform us in advance about restricted access or building permissions.
Any additional delivery attempt or special-access charge must be explained and agreed before the service is provided.
2. Warranty Policy
2.1. Standard Warranty Coverage
The applicable warranty period is stated warranty documentation or sales invoice, subject to any minimum coverage required by Saudi law.
Our standard commercial warranty covers manufacturing defects. Following assessment, our technical team will arrange repair or replacement of defective parts or components, without limiting any further remedy required by law.
Labour for approved warranty repairs is provided without charge.
2.2. Warranty Exclusions
The commercial warranty generally excludes damage caused by:
- Normal wear and tear.
- Incorrect assembly by the customer or a third party.
- Inadequate maintenance.
- Corrosive or unsuitable cleaning products.
- Failure to follow safety, operating or user-weight instructions.
- Misuse, accidents or unauthorised modifications.
- External factors unrelated to a manufacturing defect.
An exclusion applies only where relevant to the fault. It does not remove unrelated statutory rights.
Equipment must be used within its stated home-use, semi-commercial or commercial rating.
2.3. Warranty Service in Remote Areas
We will assess the issue and discuss suitable service arrangements, which may include replacement parts, collection or a technician visit.
Where legally permissible, separately requested services outside mandatory warranty coverage may involve travel or accommodation charges. We will provide a quotation and obtain your agreement before arranging such services.
We will not charge you costs that we are legally required to bear for a covered warranty remedy.
Remote-area visits may require additional scheduling time. We will keep you informed of the proposed arrangements.
2.4. How to Claim Warranty
Contact our customer support team with:
- Your invoice or proof of purchase.
- Product name and serial number, where available.
- A description of the issue.
- Supporting photographs or video, were helpful.
- Your location and contact details.
Do not arrange unauthorised repairs before discussing the issue with us, as this may affect assessment of the relevant fault.
Telephone: +966-599362616
Email: showroom@knightshot.com
3. Return and Refund Policy
3.1. Standard Change-of-Mind Returns
We accept eligible change-of-mind return requests within 7 days of delivery.
Products must be:
- In their original condition.
- Returned with their original packaging, accessories and supplied components.
- Accompanied by proof of purchase.
Please contact us before returning a product so we can provide instructions.
Our return policy excludes:
- Custom-made or personalised products.
- Assembled or installed equipment.
- Pool and billiard tables.
- Snooker tables.
- Table tennis tables.
- Air hockey tables.
- Foosball tables.
These exclusions do not override any statutory cancellation right or remedy for defective, damaged, incorrect or misdescribed goods. Being a game table does not, by itself, remove a statutory right of return.
3.2. Defective, Damaged or Incorrect Products
Please notify us promptly if a product arrives damaged, is incorrect or develops a fault.
We will assess the issue and provide the appropriate repair, replacement, refund or other remedy required by applicable law.
Original packaging requirements and change-of-mind exclusions do not automatically prevent a valid defect claim.
3.3. Cancellations and Remote-Area Orders
Contact us as soon as possible if you wish to cancel an order.
Before dispatch, we will confirm whether the order can be stopped and explain any lawful conditions applicable to custom-made items.
After dispatch, we may be unable to stop the shipment. Cancellation or return requests will then be handled under this policy and applicable law.
For eligible change-of-mind returns, reasonable delivery or collection costs may apply where disclosed and legally permitted. Any proposed deduction will be explained. We will bear costs that the law requires us to bear for defects or our fulfilment errors.
3.4. Refund Processing
Approved refunds are processed within 2–5 business days after return inspection and approval, subject to any shorter legal deadline.
Refunds are normally issued to the original payment method. For cash payments, we will agree on an appropriate refund method.
Your bank or payment provider may require additional time to display the refund.
4. Cash and Card on Delivery
Availability and Limits
Payment Method | Maximum Order Value | Additional Collection Charge |
Cash on Delivery | SAR 10,000 | SAR 75 |
Card on Delivery | SAR 10,000 | No additional card-payment surcharge |
The cash collection charge includes applicable VAT and is displayed before you confirm your purchase.
Payment on delivery is available only where offered at checkout and confirmed for your location.
Conditions
- Payment is collected at delivery.
- Cash on delivery is unavailable for pre-orders, custom-made products and remote locations.
- Card on delivery depends on service coverage and payment-terminal availability.
- If payment on delivery is unavailable, the available payment options will be confirmed before purchase.
- Installation, where included, is scheduled separately under the Installation Policy below.
5. Installation Policy
5.1. Free Game-Table Installation
Free standard installation is available for game tables within our service coverage in Riyadh, Jeddah and Dammam, up to 100 km by road from the applicable city service location.
Our team will confirm whether your address qualifies before accepting the order.
Installation outside this coverage area is subject to availability and an agreed quotation.
5.2. Installation Schedule
Standard installation is normally scheduled within 3–6 business days after delivery, subject to appointment availability and site readiness.
Delivery and installation may take place on separate dates.
Remote-area and specialist installations follow the schedule agreed before purchase.
5.3. What Standard Installation Includes
Standard installation covers assembly and setup of the supplied game table in a suitable, accessible location, including normal levelling where applicable.
Unless expressly included in your quotation, it excludes:
- Crane or specialist lifting services.
- Structural alterations or civil works.
- Electrical works.
- Wall drilling or specialist mounting.
- Removal or relocation of existing equipment.
- Work required because of unsuitable access or site conditions.
Any additional service requires a quotation and your agreement.
5.4. Preparing the Installation Area
Before the appointment, ensure that:
- The room has sufficient space and playing clearance.
- The floor is suitable, stable and reasonably level.
- Access routes are clear and safe.
- Required building permissions are available.
- Electrical connections are ready where needed.
If installation cannot proceed safely, we will explain the issue and agree on the next steps. Any applicable revisit charge will be disclosed before rescheduling.
6. Contact Us
For delivery enquiries, warranty claims, returns, refunds or installation support, please contact:
Knight Cue Sports KSA — Knight Shot KSA
Telephone: +966-599362616
Email: showroom@knightshot.com
Website: https://www.knightshot-ksa.com
Please include your order number so we can assist you efficiently.