{"id":12,"date":"2026-10-15T10:06:41","date_gmt":"2026-10-15T07:06:41","guid":{"rendered":"https:\/\/staging.knightshot-ksa.com\/?page_id=12"},"modified":"2026-10-20T12:42:47","modified_gmt":"2026-10-20T09:42:47","slug":"sales-policies","status":"publish","type":"page","link":"https:\/\/knightshot-ksa.com\/ar\/sales-policies\/","title":{"rendered":"Sales Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-635e9670 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"635e9670\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1071188b\" data-id=\"1071188b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e241f28 elementor-widget elementor-widget-heading\" data-id=\"6e241f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Sales Policies<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71ce4b39 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"71ce4b39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-633e51e elementor-widget elementor-widget-text-editor\" data-id=\"633e51e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Find our delivery, warranty, return and refund, payment-on-delivery and installation policies for Knight Cue Sports.<br \/>These policies apply to orders delivered within Saudi Arabia. Nothing in these policies limits your mandatory rights under applicable Saudi law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-713cd205 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"713cd205\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46d773af elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"46d773af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d8b8bd4 elementor-toc--content-ellipsis elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"1d8b8bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:50,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;container&quot;:&quot;.ksa-sales-content&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tOn this page\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__1d8b8bd4\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__1d8b8bd4\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__1d8b8bd4\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-483cfb63 ksa-sales-content\" data-id=\"483cfb63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38877fda elementor-widget elementor-widget-heading\" data-id=\"38877fda\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"delivery-policy\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Delivery Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4416b elementor-widget elementor-widget-heading\" data-id=\"9c4416b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.1. Delivery Charges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5b660c elementor-widget elementor-widget-text-editor\" data-id=\"f5b660c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Standard delivery charges are based on the cart\u2019s product subtotal after discounts, excluding delivery and service charges.<\/p><table><tbody><tr><td width=\"214\"><p><strong>Cart Value<\/strong><\/p><\/td><td width=\"162\"><p><strong>Standard Delivery Charge<\/strong><\/p><\/td><\/tr><tr><td width=\"214\"><p>Up to SAR 250<\/p><\/td><td width=\"162\"><p>SAR 50<\/p><\/td><\/tr><tr><td width=\"214\"><p>Above SAR 250 up to SAR 500<\/p><\/td><td width=\"162\"><p>SAR 100<\/p><\/td><\/tr><tr><td width=\"214\"><p>Above SAR 500 up to SAR 1,000<\/p><\/td><td width=\"162\"><p>SAR 150<\/p><\/td><\/tr><tr><td width=\"214\"><p>Above SAR 1,000<\/p><\/td><td width=\"162\"><p>Free<\/p><\/td><\/tr><\/tbody><\/table><p>The charges above include applicable VAT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdcf62 elementor-widget elementor-widget-heading\" data-id=\"1bdcf62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.2. Remote Locations and Special Access<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-627242d elementor-widget elementor-widget-text-editor\" data-id=\"627242d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Additional charges may apply to remote locations or deliveries requiring special handling, additional labour or lifting equipment.<\/p><p>Any additional charge will be disclosed before order confirmation or separately agreed before the additional service is provided. Free standard delivery does not include these additional services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85e26b1 elementor-widget elementor-widget-heading\" data-id=\"85e26b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.3. Shipping and Lead Times<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebcbae2 elementor-widget elementor-widget-text-editor\" data-id=\"ebcbae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table style=\"font-size: 16px; font-style: normal;\"><tbody><tr><td><p><strong>Delivery Location<\/strong><\/p><\/td><td><p><strong>Estimated Delivery Time<\/strong><\/p><\/td><\/tr><tr><td><p>Riyadh \u2014 Express Delivery<\/p><\/td><td><p>3\u20135 business days<\/p><\/td><\/tr><tr><td><p>Other serviceable regions in Saudi Arabia<\/p><\/td><td><p>5\u20139 business days<\/p><\/td><\/tr><\/tbody><\/table><p>These estimates apply to available stock following order acceptance and any required payment clearance.<\/p><p>Pre-orders, custom products and special-order items follow the timeframe confirmed before purchase. Remote locations may require additional time.<\/p><p>We will notify you of material delays. Statutory cancellation and refund rights remain available.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaaa534 elementor-widget elementor-widget-heading\" data-id=\"aaaa534\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1.4. Preparing for Delivery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de81f51 elementor-widget elementor-widget-text-editor\" data-id=\"de81f51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please provide an accurate address, contact number and relevant access information.<\/p><p>For large equipment, confirm that doorways, corridors, stairs, lifts and the installation area can accommodate the product. Inform us in advance about restricted access or building permissions.<\/p><p>Any additional delivery attempt or special-access charge must be explained and agreed before the service is provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-737b7829 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"737b7829\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59ef7536 elementor-widget elementor-widget-heading\" data-id=\"59ef7536\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"warranty\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Warranty Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d9641 elementor-widget elementor-widget-heading\" data-id=\"91d9641\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.1. Standard Warranty Coverage<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62e27fb5 elementor-widget elementor-widget-text-editor\" data-id=\"62e27fb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The applicable warranty period is stated warranty documentation or sales invoice, subject to any minimum coverage required by Saudi law.<\/p><p>Our standard commercial warranty covers manufacturing defects. Following assessment, our technical team will arrange repair or replacement of defective parts or components, without limiting any further remedy required by law.<\/p><p>Labour for approved warranty repairs is provided without charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d68e75 elementor-widget elementor-widget-heading\" data-id=\"6d68e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.2. Warranty Exclusions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a814668 elementor-widget elementor-widget-text-editor\" data-id=\"a814668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The commercial warranty generally excludes damage caused by:<\/p><ul><li>Normal wear and tear.<\/li><li>Incorrect assembly by the customer or a third party.<\/li><li>Inadequate maintenance.<\/li><li>Corrosive or unsuitable cleaning products.<\/li><li>Failure to follow safety, operating or user-weight instructions.<\/li><li>Misuse, accidents or unauthorised modifications.<\/li><li>External factors unrelated to a manufacturing defect.<\/li><\/ul><p>An exclusion applies only where relevant to the fault. It does not remove unrelated statutory rights.<\/p><p>Equipment must be used within its stated home-use, semi-commercial or commercial rating.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cef5ba8 elementor-widget elementor-widget-heading\" data-id=\"cef5ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.3. Warranty Service in Remote Areas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5842fe8 elementor-widget elementor-widget-text-editor\" data-id=\"5842fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We will assess the issue and discuss suitable service arrangements, which may include replacement parts, collection or a technician visit.<\/p><p>Where legally permissible, separately requested services outside mandatory warranty coverage may involve travel or accommodation charges. We will provide a quotation and obtain your agreement before arranging such services.<\/p><p>We will not charge you costs that we are legally required to bear for a covered warranty remedy.<\/p><p>Remote-area visits may require additional scheduling time. We will keep you informed of the proposed arrangements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02b9409 elementor-widget elementor-widget-heading\" data-id=\"02b9409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2.4. How to Claim Warranty<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6607327 elementor-widget elementor-widget-text-editor\" data-id=\"6607327\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Contact our customer support team with:<\/p><ul><li>Your invoice or proof of purchase.<\/li><li>Product name and serial number, where available.<\/li><li>A description of the issue.<\/li><li>Supporting photographs or video, were helpful.<\/li><li>Your location and contact details.<\/li><\/ul><p>Do not arrange unauthorised repairs before discussing the issue with us, as this may affect assessment of the relevant fault.<\/p><p><strong>Telephone:<\/strong> +966-599362616<br \/><strong>Email:<\/strong> <a href=\"mailto:showroom@knightshot.com\">showroom@knightshot.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48b75ce3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"48b75ce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1281cf14 elementor-widget elementor-widget-heading\" data-id=\"1281cf14\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"return-and-refund-policy\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Return and Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a8c765 elementor-widget elementor-widget-heading\" data-id=\"9a8c765\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.1. Standard Change-of-Mind Returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7471d3f elementor-widget elementor-widget-text-editor\" data-id=\"7471d3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We accept eligible change-of-mind return requests within <strong>7 days of delivery<\/strong>.<\/p><p>Products must be:<\/p><ul><li>In their original condition.<\/li><li>Returned with their original packaging, accessories and supplied components.<\/li><li>Accompanied by proof of purchase.<\/li><\/ul><p>Please contact us before returning a product so we can provide instructions.<\/p><p><strong>Our return policy excludes:<\/strong><\/p><ul><li>Custom-made or personalised products.<\/li><li>Assembled or installed equipment.<\/li><li>Pool and billiard tables.<\/li><li>Snooker tables.<\/li><li>Table tennis tables.<\/li><li>Air hockey tables.<\/li><li>Foosball tables.<\/li><\/ul><p>These exclusions do not override any statutory cancellation right or remedy for defective, damaged, incorrect or misdescribed goods. Being a game table does not, by itself, remove a statutory right of return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24d0cb6 elementor-widget elementor-widget-heading\" data-id=\"24d0cb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.2. Defective, Damaged or Incorrect Products<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb4657 elementor-widget elementor-widget-text-editor\" data-id=\"4eb4657\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please notify us promptly if a product arrives damaged, is incorrect or develops a fault.<\/p><p>We will assess the issue and provide the appropriate repair, replacement, refund or other remedy required by applicable law.<\/p><p>Original packaging requirements and change-of-mind exclusions do not automatically prevent a valid defect claim.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c8c78 elementor-widget elementor-widget-heading\" data-id=\"f3c8c78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.3. Cancellations and Remote-Area Orders<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-412d301 elementor-widget elementor-widget-text-editor\" data-id=\"412d301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Contact us as soon as possible if you wish to cancel an order.<\/p><p>Before dispatch, we will confirm whether the order can be stopped and explain any lawful conditions applicable to custom-made items.<\/p><p>After dispatch, we may be unable to stop the shipment. Cancellation or return requests will then be handled under this policy and applicable law.<\/p><p>For eligible change-of-mind returns, reasonable delivery or collection costs may apply where disclosed and legally permitted. Any proposed deduction will be explained. We will bear costs that the law requires us to bear for defects or our fulfilment errors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cebf894 elementor-widget elementor-widget-heading\" data-id=\"cebf894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3.4. Refund Processing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f1522b elementor-widget elementor-widget-text-editor\" data-id=\"5f1522b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Approved refunds are processed within <strong>2\u20135 business days after return inspection and approval<\/strong>, subject to any shorter legal deadline.<\/p><p>Refunds are normally issued to the original payment method. For cash payments, we will agree on an appropriate refund method.<\/p><p>Your bank or payment provider may require additional time to display the refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62213eb7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"62213eb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60685a74 elementor-widget elementor-widget-heading\" data-id=\"60685a74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Cash and Card on Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4136a638 elementor-widget elementor-widget-text-editor\" data-id=\"4136a638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Availability and Limits<\/strong><\/p><table><tbody><tr><td><p><strong>Payment Method<\/strong><\/p><\/td><td><p><strong>Maximum Order Value<\/strong><\/p><\/td><td><p><strong>Additional Collection Charge<\/strong><\/p><\/td><\/tr><tr><td><p>Cash on Delivery<\/p><\/td><td><p>SAR 10,000<\/p><\/td><td><p>SAR 75<\/p><\/td><\/tr><tr><td><p>Card on Delivery<\/p><\/td><td><p>SAR 10,000<\/p><\/td><td><p>No additional card-payment surcharge<\/p><\/td><\/tr><\/tbody><\/table><p>The cash collection charge includes applicable VAT and is displayed before you confirm your purchase.<\/p><p>Payment on delivery is available only where offered at checkout and confirmed for your location.<\/p><p><strong>Conditions<\/strong><\/p><ul><li>Payment is collected at delivery.<\/li><li>Cash on delivery is unavailable for pre-orders, custom-made products and remote locations.<\/li><li>Card on delivery depends on service coverage and payment-terminal availability.<\/li><li>If payment on delivery is unavailable, the available payment options will be confirmed before purchase.<\/li><li>Installation, where included, is scheduled separately under the Installation Policy below.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24571628 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"24571628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-178e0eb1 elementor-widget elementor-widget-heading\" data-id=\"178e0eb1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"installation-policy\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Installation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0ee0fe elementor-widget elementor-widget-heading\" data-id=\"e0ee0fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.1. Free Game-Table Installation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-157d4576 elementor-widget elementor-widget-text-editor\" data-id=\"157d4576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Free standard installation is available for game tables within our service coverage in <strong>Riyadh, Jeddah and Dammam<\/strong>, up to <strong>100 km by road from the applicable city service location<\/strong>.<\/p><p>Our team will confirm whether your address qualifies before accepting the order.<\/p><p><strong>Installation outside<\/strong> this coverage area is <strong>subject to availability and an agreed quotation<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1239eda elementor-widget elementor-widget-heading\" data-id=\"1239eda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.2. Installation Schedule<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5a42b7 elementor-widget elementor-widget-text-editor\" data-id=\"e5a42b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Standard installation is normally scheduled within <strong>3\u20136 business days after delivery<\/strong>, subject to appointment availability and site readiness.<\/p><p>Delivery and installation may take place on separate dates.<\/p><p>Remote-area and specialist installations follow the schedule agreed before purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263284a elementor-widget elementor-widget-heading\" data-id=\"263284a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.3. What Standard Installation Includes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-943a2d4 elementor-widget elementor-widget-text-editor\" data-id=\"943a2d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Standard installation covers assembly and setup of the supplied game table in a suitable, accessible location, including normal levelling where applicable.<\/p><p>Unless expressly included in your quotation, it excludes:<\/p><ul><li>Crane or specialist lifting services.<\/li><li>Structural alterations or civil works.<\/li><li>Electrical works.<\/li><li>Wall drilling or specialist mounting.<\/li><li>Removal or relocation of existing equipment.<\/li><li>Work required because of unsuitable access or site conditions.<\/li><\/ul><p>Any additional service requires a quotation and your agreement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-768562c elementor-widget elementor-widget-heading\" data-id=\"768562c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5.4. Preparing the Installation Area<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-992df98 elementor-widget elementor-widget-text-editor\" data-id=\"992df98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Before the appointment, ensure that:<\/p><ul><li>The room has sufficient space and playing clearance.<\/li><li>The floor is suitable, stable and reasonably level.<\/li><li>Access routes are clear and safe.<\/li><li>Required building permissions are available.<\/li><li>Electrical connections are ready where needed.<\/li><\/ul><p>If installation cannot proceed safely, we will explain the issue and agree on the next steps. Any applicable revisit charge will be disclosed before rescheduling.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ca45d39 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ca45d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c43dbc7 elementor-widget elementor-widget-heading\" data-id=\"2c43dbc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11706613 elementor-widget elementor-widget-text-editor\" data-id=\"11706613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For delivery enquiries, warranty claims, returns, refunds or installation support, please contact:<\/p><p><strong>Knight Cue Sports KSA \u2014 Knight Shot KSA<\/strong><br \/><strong>Telephone:<\/strong> +966-599362616<br \/><strong>Email:<\/strong> <a href=\"mailto:showroom@knightshot.com\">showroom@knightshot.com<\/a><br \/><strong>Website:<\/strong> <a href=\"https:\/\/www.knightshot-ksa.com\/\">https:\/\/www.knightshot-ksa.com<\/a><\/p><p>Please include your order number so we can assist you efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sales Policies Find our delivery, warranty, return and refund, payment-on-delivery and installation policies for Knight Cue Sports.These policies apply to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_titles_title":"Sales Policies - 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