سياسة الخصوصية
Last updated: 14 October 2026
This Privacy Policy explains how Knight Cue Sports KSA collects, uses, shares and protects your personal information when you use knightshot-ksa.com, purchase our products or contact our team.
On this page
1. Introduction
At Knight Cue Sports KSA, we respect your privacy and are committed to protecting your personal information. This policy describes the information we collect, the purposes for which we use it, the parties with whom it may be shared and your rights regarding your personal data.
Knight Cue Sports KSA is operated by Mr. Hasnat Akram, the controller responsible for your personal information, at Al Yousef Complex. Shop 3., Hafsa Bint Umar Street, Al Rawdah District, Al Riyadh, Kingdom of Saudi Arabia.
We process personal information in accordance with applicable Saudi data protection requirements. Where consent is required, we request it separately. Visiting our website does not, by itself, constitute consent to optional marketing or advertising tracking.
2. Information We Collect
2.1. Information You Provide to Us
We may collect personal information when you:
- Create an account on our website.
- Place an order or complete a purchase.
- Request a quotation or information about a product.
- Arrange delivery, assembly or installation.
- Contact our customer service team.
Submit a return, refund or warranty request.
2.2. Types of Personal Information
The information we collect may include:
- Full name.
- Email address.
- Telephone number.
- Billing and delivery addresses.
- Company name and VAT details, where relevant.
- Order and purchase details.
- Account and login information.
- Payment status and transaction references.
- Delivery instructions.
- Information you provide when contacting customer service.
If you provide another person’s information for delivery or installation, ensure you are authorised to share it and inform them about this policy.
2.3. Information Collected Automatically
When you visit our website, we may automatically collect technical information, including:
- Internet Protocol address.
- Device and browser type.
- Operating system.
- Pages visited and website interactions.
- Time spent using the website.
- Referral or traffic source.
- Cookie and shopping-session information.
- Security and error logs.
The information collected depends on the features you use and your cookie choices.
2.4. Payment and Card Information
Card payments are processed through the third-party payment service providers available at checkout. Their privacy policies explain how they handle payment information.
We may receive transaction references, payment confirmations and limited payment details needed to manage orders and refunds.
Please enter full card details and card security codes only through the designated payment interface. Do not send your card details, account passwords or one-time verification codes to us through email, WhatsApp or social medi.
2.5. How We Use Your Personal Information
We may use your information to:
- Process orders, purchases and pre-orders.
- Prepare quotations and respond to enquiries.
- Arrange delivery, assembly and installation.
- Communicate with you about orders and delivery schedules.
- Provide customer service and technical support.
- Create and manage your account.
- Handle cancellations, returns, refunds and warranty claims.
- Improve our products, services and website experience.
- Analyse website performance and customer usage.
- Prevent fraud, misuse and unauthorised activity.
- Maintain records and comply with legal and regulatory requirements.
- Send promotional communications where you have consented.
Information necessary to fulfil an order or meet a legal obligation must be provided for those purposes. Without it, we may be unable to complete your purchase or provide the requested service. Marketing subscriptions are optional.
2.6. Sharing Your Personal Information
We may share relevant personal information with service providers where necessary, including:
- Delivery and shipping companies.
- Payment service providers.
- Installation and maintenance teams.
- Suppliers and manufacturers supporting deliveries or warranty claims.
- Website hosting and technology providers.
- Marketing and analytics providers, subject to applicable consent requirements.
- Professional advisers, including accountants, auditors and legal advisers.
- Government or legal authorities where disclosure is required by law.
We limit sharing to information needed for the relevant purpose and apply appropriate confidentiality and security safeguards.
3. Data Security
We use appropriate administrative, technical and organisational measures designed to protect personal information against:
- Unauthorised access.
- Unlawful use.
- Loss or damage.
- Unauthorised modification.
- Unauthorised disclosure.
However, no method of internet transmission or electronic storage can guarantee complete security.
You are responsible for keeping your account credentials confidential. Contact us promptly if you suspect unauthorised access to your account.
4. Your Rights
Subject to applicable Saudi law and its exceptions, you may request:
- Information about how and why your personal information is processed.
- Access to your personal information.
- A copy in a clear, readable format.
- Correction, completion or updating of inaccurate information.
- Destruction of information that is no longer required.
- Withdrawal of consent where processing relies on consent.
To exercise your rights, contact showroom@knightshot.com.
We may need to verify your identity before fulfilling a request. We will respond within the applicable legal timeframe. Where information must be retained or a request cannot be fulfilled, we will explain the applicable reason.
You may also submit a complaint to the competent Saudi data protection authority through its official channels, including SDAIA’s Personal Data Protection Platform.
5. Changes to This Privacy Policy
We may update this policy to reflect changes to our services, operations, technology or legal requirements.
The updated version will be published on this page with a revised date. Where additional notice or consent is required, we will provide it as required.
6. Contact Us
For questions, concerns, complaints or requests relating to this Privacy Policy or your personal information, please contact:
Knight Cue Sports KSA
Email: showroom@knightshot.com
Telephone: +966-599362616
Address: Al Yousef Complex. Shop 3., Hafsa Bint Umar Street, Al Rawdah District, Al Riyadh, Kingdom of Saudi Arabia
Website: https://knightshot-ksa.com